GameStop in Freehold, NJ Open now

Reviews about GameStop

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  October 26, 2019, by Alex Baker
  Crumby employees, very disorganized! I found a rare out of print Fire Emblem game available at this location, 90 minutes from my house. I tried the website "request to reserve a copy" service and also called in to reserve it for the following day as I could not make it there in time. Next day, I show up, and the girl working there tells me its reserved for someone else. I explain that I tried the web request and the phone request and she says theres nothing she can do, because the only reason it is in the stores inventory was because another customer had requested it to be shipped there, and he was picking it up 4 days later. That puzzled me, as their policy was only to hold games for 48 hours, let alone the fact that a separate employee told me I had it reserved. I ask what the point of reserving a game on their website is if its already reserved by someone else, and why they could waive their 48-hr policy for this other customer at all. She tells me that she was doing someone else a favor. I ask how they can do me a favor and another employee steps in and says "Dude, you're not getting this game." "Dude?" I drove 90 minutes each way after making 2 reservations where I was told I could pick it up? God-awful customer service and total disconnect between employee communication. Lastly, I asked what happened to my online web reservation, and she said she doesnt know. Literally